Frequently Asked Questions

Everything you need to know about your OKC Thunder gear.

When will my order ship?

Standard orders typically process within 1-3 business days. During the NBA season or after major game nights, processing times may extend slightly due to high demand.

Can I return a customized jersey?

Customized jerseys with specific player names or personal text are final sale and cannot be returned or exchanged unless there is a manufacturing defect.

Do you offer international shipping?

Yes, we ship Thunder gear worldwide. Shipping rates and delivery times vary by country and will be calculated at checkout.

How do I know what size jersey to buy?

We provide a comprehensive size guide on each product page. Generally, Nike Swingman jerseys have a tailored fit; if you prefer a looser fit, we recommend ordering one size up.

Are the products sold on this site authentic?

Yes, the OKC Thunder Shop is the official team store. All merchandise, including jerseys and headwear, is 100% authentic and licensed by the NBA.

What is your return policy?

We accept returns on unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please visit our Returns Portal to start a claim.